Hotel Front Desk Manager
$45,000–$50,000 year
On-siteIndependence, Missouri, United States or Independence, Ohio, United States
Job Summary
Manage the functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, and Guest Accounting to maintain high service quality. Achieve budgeted revenues and expenses while developing short-term and long-term financial operational plans for the Guest Services Department. Participate in daily peak activity during guest registration and conduct staff interviews, selection, and training programs. Ensure compliance with company policies, local, state, and federal laws, and handle guest complaints through corrective action. Prepare weekly forecasts and participate in annual hotel budget preparation. Maintain credit control procedures, security of monies, and emergency protocols. This role supports the Holiday Inn Independence in Independence, OH, requiring previous IHG Opera experience and a background in hotel front desk management.
Required Qualifications
- Previous hotel front desk management experience
- Must have excellent time management and organizational skills
- IHG Opera experience required
- Previous management experience
- Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Telephone Services, Guest Accounting/Night Audit
- Must possess management/supervisory knowledge, skills, and ability
- Must possess excellent public relations skills and ability to handle/resolve guest complaints
- Must possess management/supervisory skills as well as skill handling guest relations
Desired Qualifications
- Associate's degree in Hotel/Restaurant management or business preferred
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