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Sleep Inn & Suites Lancaster2 days ago

Hotel Front Desk / Guest Service Agent

On-site · Lancaster, Wisconsin, United States

Type
Part Time
Level
Entry Level
Education
Not Specified

Job Summary

Front Desk / Guest Service Agent needed to be the first point of contact for guests, handling all stages of a guest’s stay. Responsibilities include accommodating guest needs, acting as information liaison for property and guests, providing current hotel and local information, processing payments per cashier procedures, and maintaining a clean front desk area. Requires customer service experience, ability to work independently, problem-solving, and flexibility to work a schedule that may include mornings, evenings, weekends, and holidays. May lift up to 20 lbs and be exposed to varied temperatures and noises near the lobby; background check required. Benefits include 401(k) eligibility after 6 months, PTO, holiday pay, and growth opportunities.

Required Qualifications

  • Successful history as a front desk agent or related customer service experience
  • Understanding of how to use hotel's Property Management Software (PMS) systems
  • Flexible schedule to meet business needs
  • Task-driven with focus on guest satisfaction
  • Ability to work with little supervisor
  • Background check clearance
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Sleep Inn & Suites Lancaster

Hotel Front Desk / Guest Service Agent

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