Hotel Front Desk / Guest Service Agent
On-site · Baraboo, Wisconsin, United States
Job Summary
Hotel Front Desk / Guest Service Agent at S&L Hospitality in Baraboo, WI. Handles the guest check-in/check-out process, serves as the information liaison for guests, and provides up-to-date information on local attractions and events. Requires experience with Property Management Software (PMS), strong customer service skills, and the ability to work independently in a fast-paced environment. The role is part-time with a flexible schedule that may include shifts between 6am and 11pm, as well as weekends and holidays. Responsibilities include processing payments per cashier procedures, maintaining a clean front desk area, and delivering a high level of guest satisfaction. Background check required. Benefits include 401(k) eligibility after 6 months, PTO, holiday pay, and travel discounts. Location hints indicate on-site work at the Baraboo property; remote work is not offered for this position.
Required Qualifications
- Successful history as a front desk agent or related customer service experience
- Understanding of how to use hotel's Property Management Software (PMS) systems
- Flexible schedule to meet business needs
- Task-driven individual who can focus on guest satisfaction
- Ability to maintain a composed, gracious and professional attitude
- Ability to work with little supervision
- Must be able to successfully pass a background check
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