Hotel Front Desk Clerks Needed
$33,280–$36,400,000 year
On-sitePlattsburgh, New York, United States
Job Summary
Greet and welcome guests upon arrival to ensure smooth check-in and check-out processes. Manage reservations, cancellations, and room assignments using hotel management software while handling inquiries, requests, and complaints professionally. Process payments, issue room keys, and maintain accurate billing records. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction and provide local area information and concierge-style assistance. Maintain a clean, organized, and welcoming front desk environment. Flexible availability including evenings, weekends, and holidays is required. A high school diploma or equivalent is required, with previous front desk experience preferred.
Required Qualifications
- High school diploma or equivalent
- Flexible availability including evenings, weekends, and holidays
- Professional appearance
Desired Qualifications
- Previous experience in hotel front desk, hospitality, or customer service
- Strong communication and interpersonal skills
- Ability to multitask and stay calm in a fast-paced environment
- Basic computer proficiency
- Experience with hotel management systems
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