Kickapoo Lucky Eagle Casino logo
Kickapoo Lucky Eagle CasinoPosted 1 week ago

Hotel Front Desk Clerk PT

On-siteEagle Pass, Texas, United States

Part TimeMedium

Job Summary

Greets and assists with guest arrivals and departures by handling check-ins, check-outs, telephone calls, and reservations while ensuring complete guest satisfaction. Completes and closes out the guest registration process, assigns rooms based on preferences and availability, and manages cash and credit card processing to maintain accurate house bank balances. Utilizes computer applications to track information, answers inquiries regarding facilities and local area services, and maintains cleanliness of the front desk, lobby, and back office. Follows Tribal, Federal, and gaming regulations to ensure compliance, manages security of property and confidential information, and monitors currency transaction reporting requirements. Works all shifts to support business needs, including nights, weekends, and holidays, while attending required training and resolving guest complaints tactfully.

Required Qualifications

  • Must have strong customer service skills.
  • Must have excellent communication skills and ability to build strong relations with guests.
  • Must be familiar with software and data entry applications.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • Must be able to concentrate for prolonged periods.
  • Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Must be able to communicate effectively in person or using telecommunications equipment.
  • Must have the ability to add, subtract, multiply and divide in all units of measure.
  • Must be able to define problems, collect data, establish facts and draw conclusions.
  • Must be able to understand complex instructions and material.
  • Must be able to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to maintain effective relationships with the General Manager, Directors, Managers and all staff.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to add, subtract, multiply and divide in all units of measure.
  • Must be able to define problems, collect data, establish facts and draw conclusions.
  • Must be able to understand complex instructions and material.
  • Must be able to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Must be able to work under pressure in a fast paced, stressful environment.
  • Must be able to meet multiple deadlines and multi-task.
  • Must be able to have strong critical thinking, analytical and guest service skills.
  • Must be able to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Must be able to maintain confidentiality.
  • Must be able to follow and comply with established Casino guest service programs.
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must be able to work independently with minimal supervision.
  • Must possess a positive attitude with strong organizational and leadership qualities.

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