Hotel Front Desk Associates
$22,880,000–$27,040,000 year
On-siteSmithfield, North Carolina, United States
Job Summary
Greet guests upon arrival and assist with check-ins, check-outs, and payment processes while resolving complaints promptly. Process reservations, cancellations, and modifications accurately, maintaining up-to-date knowledge of room availability and rates to maximize revenue. Handle phone calls, take messages, and conduct end-of-day procedures including cash reconciliation and report preparation. Coordinate with housekeeping regarding room status and maintain a clean, organized front desk area. Collaborate with other departments to ensure seamless operations and communicate guest feedback for continuous improvement.
Required Qualifications
- High school diploma or equivalent
- Previous customer service experience
- Excellent verbal and written communication skills in English
- Strong interpersonal skills
- Exceptional problem-solving and conflict resolution abilities
- Proficient computer skills
- Knowledge of reservation software
- Knowledge of Microsoft Office Suite
- Ability to multitask
- Ability to work under pressure
- Attention to detail
- Flexibility to work in shifts
- Flexibility to work weekends
- Flexibility to work evenings
- Flexibility to work holidays
Desired Qualifications
- Relevant certification or training in hospitality
- Additional languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.