Hotel Front Desk Agent

Greet guests and complete check-in and check-out procedures efficiently and professionally. Process payments, issue room keys, and provide clear directions and information. Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department. Answer incoming phone calls and assist with switchboard coverage as needed. Maintain knowledge of resort amenities, services, and local area offerings. Prepare and organize guest key packets and related materials. Maintain a clean, organized, and professional front desk workspace. Coordinate with internal departments to ensure seamless guest experiences. Perform other duties as assigned. This role requires strong verbal and written communication skills, ability to multitask in a fast-paced, team-oriented environment, willingness to learn and participate in cross-training opportunities, flexible availability including weekends and holidays, and physical capability to stand for long periods, walk, and lift up to 25 pounds.