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Millennium HotelsPosted 1 month ago

Hotel Front Desk Agent

On-siteDurham, North Carolina, United States

Full TimeEntry LevelEnterprise

Job Summary

Deliver exceptional guest service by anticipating needs and creating personalized, memorable experiences for every visitor. Manage front desk operations with a solutions-first mindset while maintaining accuracy in processes, reporting, and documentation. Collaborate across teams to achieve shared goals and uphold a culture of respect, accountability, and operational excellence. Follow all company policies, safety standards, and procedures to ensure compliance. Work in a fast-paced environment with flexibility for varied schedules, including evenings, weekends, and holidays.

Required Qualifications

  • Passion for hospitality and delivering exceptional service
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Solutions-oriented mindset with attention to detail
  • Flexibility to work varied schedules, including evenings, weekends, and holidays
  • High school diploma or equivalent

Desired Qualifications

  • Experience in customer service or hospitality
  • Familiarity with PMS systems (e.g., Opera)

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