Hotel Front Desk Agent

Answer inquiries on hotel services, registration, and local directions while making, confirming, and canceling reservations via telephone or reservation systems. Track and bill no-show guests, maintain daily records of room availability and rates, and set the house by balancing and assigning rooms. Enforce credit policies, complete travel agent commissions and Priority Club updates, and use yield management policies to maximize revenue and occupancy. Attend monthly front desk meetings, collaborate with sales on revenue strategies, and may perform general clerical duties or fill in on the front desk. Complete required Marriott training courses within 90 days of hire.