Hotel Front Desk

Represent the hotel to guests throughout all stages of their stay by determining reservation status, processing registrations, assigning rooms, and verifying payment methods. Audit and balance front desk transactions including room charges, folios, and cash handling procedures while preparing daily reports and performing night audits. Communicate clearly with guests using a pleasant telephone demeanor and handle stressful situations calmly to ensure total guest satisfaction. Work a varied schedule that may include evenings, nights, weekends, and holidays.