Hotel Front Desk

Represent the hotel to guests throughout all stages of their stay by determining reservation status, completing registration cards, assigning rooms, and accommodating special requests. Verify payment methods, follow credit-checking procedures, and update front desk racks with guest and room information. Audit, balance, and report on front desk transactions including room charges, folios, and cash handling to ensure accuracy. Prepare daily reports on an Excel spreadsheet and perform the night audit to verify revenues are balanced. Provide efficient, courteous, and professional service while maintaining a pleasant telephone demeanor and handling stressful situations calmly. Work a varied schedule that may include evenings, nights, weekends, and holidays.