Hotel Director
On-siteMiami, Florida, United States
Job Summary
Oversee shipboard operational leaders to drive higher guest satisfaction and on-board profitability. Manage guest expectations across all functional teams, resolve complaints, and lead performance management. Collaborate with shoreside hotel areas to implement key initiatives and manage the hotel inspection team for repair priorities and capex planning. Lead the S.A.I.L initiative through weekly meetings and conduct safety assessments and HESS audits to ensure team readiness. Make intermediate-term tactical decisions regarding revenue incentives, advertising, and operational implementation. Requires a Bachelor's or Master's in Business or Hotel Management with at least 10 years of operating experience. Full-time role with regular movement throughout CCL ships.
Required Qualifications
- Bachelor or Masters degree in Business, Hotel Management or related field
- 10 years of operating experience
- Hotel/ hospitality experience
- Detail oriented with an eye for guest experience and guest satisfaction
- Strong organizational and project management skills
- Strong Communication Skills, both written and verbal
- Ability to communicate and drive resolution across multifunctional area
- Ability to communicate effectively to Guests and Onboard teams
- Must be able to remain in a stationary position at a desk and/or computer for extended periods of time
- Requires regular movement throughout CCL ships
Desired Qualifications
- Technical experience
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