Hotel Concierge

The Concierge is responsible for providing attentive, courteous and efficient service to guests throughout their stay, assisting with personal services, and offering information about the hotel and local area. Responsibilities include pre-arrival and in-house guest consultations to ascertain preferences, providing area information and recommendations, handling special requests (dentists, doctors, childcare, florists), arranging activities, registering VIP guests, maintaining records and shift logs, processing reservations and packages, keeping guest information up-to-date, remaining calm during emergencies, and supporting management with additional tasks. The role requires a strong hospitality mindset, excellent communication, adaptability, teamwork, and the ability to stand for extended periods and occasionally lift up to 60 pounds. A six-month related hospitality experience is a plus, and the employer notes a family-oriented, collaborative culture with competitive benefits for full-time staff.