HOSTESS
On-siteCairo, Cairo, Egypt
Job Summary
Receive guests in any outlet and escort them to tables by standard procedures. Inform customers about order alternatives, encourage sales of targeted services, and maintain maximum service levels while upholding F&B departmental rules. Manage customer belongings left at workstations by handing them to supervisors and ensure all activities comply with operational standards and environmental sustainability protocols. Plan working hours as assigned by the Food and Beverage Manager and attend orientation training. Carry out all quality management and food safety responsibilities, implement energy-saving decisions, and execute additional duties assigned by hotel management.
Required Qualifications
- Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role
- Proven supervisory or lead experience with the ability to train and motivate team members
- Exceptional communication and interpersonal skills with a customer-focused mindset
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficiency with POS systems and reservation management software
- Excellent problem-solving and conflict resolution skills
- Professional demeanor with a friendly and empathetic approach to guest interactions
- High school diploma or equivalent
- Fluency in English
- Ability to work flexible hours, including evenings, weekends, and holidays as required
Desired Qualifications
- multilingual abilities (Arabic, French, or other languages) are highly desirable
- Knowledge of hospitality industry standards and best practices
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