Host Team Manager
$32,000–$32,500 year
On-siteCoventry, England, United Kingdom
EXPIREDCoventry, England, United KingdomOn-siteFull Time$32,000–$32,500 year
Full Time
Job Summary
Drive a warm, vibrant welcome by reading individual guest needs and blending technology speed with human empathy. Resolve complaints politely and positively on the spot, turning frustrated guests into loyal advocates. Manage the commercial reality by driving upselling, investigating daily discrepancies, and pushing the team to hit Average Daily Rate and 100% Club Fill targets. Lead the Host Team through recruitment, daily coaching, and regular coffee chats to build a supportive culture where everyone understands their targets and products.
Required Qualifications
- thick skin
- emotional intelligence
- quick thinking
- drive
- ambition
Desired Qualifications
- previous experience
- friendly
- positive
- love working with people
- enjoy being part of a busy team
- want Room to Grow
- enjoy leading a fast-paced team
- love creating memorable experiences for guests
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