Host/Take-out $13.73-$16/HR
$28,558–$33,280 year
On-siteRockford, Michigan, United States
Job Summary
Manage the wait list and seat guests based on preferences while balancing server sections. Greet arrivals warmly, answer phones with proper etiquette, and take orders in person or by phone using correct Flo's order taking techniques. Handle point of sale systems efficiently for payments and ensure strict cash handling procedures. Package takeout orders correctly according to guidelines and maintain personal hygiene and sanitation standards. Bus tables quickly when needed and follow all checklists for opening and closing the takeout area. Uphold company policies, health and safety standards, and ensure 100% compliance. Work varying hours per week as part of the Tier 4 Operations Assist seat reporting to the General Manager.
Required Qualifications
- Committed to Excellence
- GRIT
- Resilience
- Open & Honest
- United By Care
- Manage a wait list
- Effectively use paging system to notify guests when tables become available
- Provide guests with estimated waiting time by using Flo's wait time metrics
- Seat guests based on their preferences while still balancing the number of guests in a server's sections
- Upon seating, hang out guests a menu and/or Weekend features and inform them of their server's name
- Uses proper Flo's telephone etiquette to answer and direct calls
- Demonstrate proper Flo's order taking techniques, including asking for all required guest information
- Has complete knowledge on the menu and all takeout specials
- Handle point of sale system quickly & efficiently from ringing in orders to accepting payments
- Uphold strict cash handling procedures and be accountable for all transactions daily
- Ensure 100% compliance with all company policies and laws, including health and safety standards
- Bus tables quickly and efficiently whenever needed and inspect table for proper presentation and completeness
- Opens and/or closes the takeout area properly by following all checklists provided
- Properly executes all prep & portion lists for the day
- Able to package & organize all takeout orders correctly according to Flo's guidelines
- Package all takeout orders correctly ensuring that hot food is packed with hot food and cold food is packed with cold food. While also checking order accuracy
- Maintain personal health and sanitation standards
- Maintain a clean uniform and understands that he/she is always on stage
- Must have exceptional personal hygiene habits
- Be able to work in a standing position for long periods of time
- Warmly and graciously greet all guests upon arrival
- Accommodate special seating requests for guests whenever possible
- Engage in friendly conversation as you seat guests
- Answer the phones promptly with a clear and friendly greeting and answer any questions in a friendly, helpful and knowledgeable manner
- Responsible for taking guests order in person or by phone in a friendly & courteous manner
- Relay phone messages to all management team members as needed
- Create a positive final impression by thanking guests as they leave and invite them to return
- Able to respond to guest complaints by getting the appropriate management to handle the situation
- Reading Comprehension- understanding written sentences and paragraphs in work related documents
- Coordination- adjusting actions in relation to others' actions
- Hours per week varies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.