Host / Reception Team Member

Guide guests to self-check-in terminals and step in with a warm, friendly face when technology fails or assistance is needed. Resolve complaints and diffuse tension on the spot using emotional intelligence to turn issues into wins before they reach management. Manage cash handling securely, maintain immaculate front-of-house areas by clearing stray items, and attend briefings to track occupancy. Upsell Food & Beverage facilities, meetings, and events to drive revenue while ensuring guests know the hotel's offerings. Own the lobby with autonomy to make decisions on the fly, supported by comprehensive training and development opportunities within a culture that values genuine connections and personality.