Host/Hostess

Greet guests promptly, manage reservations and waitlists, and coordinate seating assignments to maximize restaurant efficiency. Answer phone calls, provide accurate wait time estimates, and assist with takeout orders and menu distribution. Maintain a clean, organized front entrance and host stand while responding professionally to guest questions and complaints. Monitor dining room flow to improve satisfaction and minimize wait times, coordinating with servers and management for balanced table assignments. Accommodate special requests and seating preferences whenever possible to deliver exceptional customer service in a fast-paced environment.