Host/Hostess

Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant. Seat guests at their own pace, handing the appropriate menu(s) to each guest after they're seated. Communicate with servers and managers regarding table availability, seating large parties, or special requests. Utilize the Open Table system to manage the wait and handle reservations. Answer phone calls and take To Go orders. Handle guest complaints by listening to concerns, informing a manager, and resolving issues to ensure overall satisfaction. Inspect restrooms, lobby, and windows, cleaning as needed. Bus tables if required. Stand for 4-8 hours in a high-volume, fast-paced environment.