Host / Hostess
On-siteOverland Park, Kansas, United States
Job Summary
Coordinate dining room personnel to provide fast, courteous service by scheduling reservations, greeting guests, and escorting them to tables. Suggestively sell products, assign tables to wait staff, and track table availability while assisting with bussing and re-setting. Maintain standards for table settings, host station organization, and cleanliness of all service areas. Stock and clean the host station, prepare and serve beverages, expedites food orders, and collect payments from customers. Totals receipts at shift end to verify sales and clear the cash register. Adjust patron complaints and follow all company policies, safety standards, and dress codes. Handle crises involving upset guests, fires, or security threats in a calm manner.
Required Qualifications
- Ability to read and interpret documents such as safety rules, operation/maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to respond to complaints or inquiries from groups of managers, customers or employees in person, via telephone or in writing
- Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, volume, basic weight and decimals
- Ability to count, add, multiply and calculate change using American units of money
- Ability to accurately handle cash, credit cards and checks
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving variables in standardized situations
- Must be able to handle a crisis in a calm, effective manner
- Must be able to lift and/or move up to 25 pounds
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