Host/Hostess
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet and seat guests at appropriate tables in a timely manner, ensuring prompt recognition and efficient service throughout their dining experience. Assist servers and cashiers in collecting payments, preparing cashier reports, and paying out tips as needed. Handle reservations, ensure menu quality control, and perform opening and closing duties per the sidework checklist. Maintain knowledge of liquor laws, current specials, and service standards while ensuring overall guest satisfaction. Stand for the entire shift and comply with Highgate Hotel Standards, including proper grooming and uniform. Flexible hours are sometimes required.
Required Qualifications
- High School diploma and/or experience in a hotel or a related field preferred
- Flexible and long hours sometimes required
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to show initiative, including anticipating guest or operational needs
- Maintain a friendly and warm demeanor at all times
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.