Host-Hostess
$37,440–$41,600 year
On-siteNew York City, New York, United States or New York, United States
EXPIREDNew York City, New York, United States or New York, United StatesOn-siteFull Time$37,440–$41,600 yearLarge
Full TimeLarge
Job Summary
Meet and greet arriving guests, offer seating choices, escort them to tables, and present menus. Maintain the dining room set-up, read and update the log book to coordinate shifts and management, and handle reservations and special functions. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. This role requires strong communication skills, a self-starting personality, and the ability to handle customer complaints with empathy and proactive solutions.
Required Qualifications
- Must have the ability to communicate in English
- Self-starting personality with an even disposition
- Maintain a professional appearance and manner at all times
- Can communicate well with guests
- Must be willing to 'pitch-in' and help co-workers with their job duties
- be a team player
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
- Ability to remember, recite and promote the variety of menu items
- Ability to move throughout a crowded room to seat guests
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
- This involves listening to the nature of the concern
- demonstrating empathy with the customer
- providing positive and proactive solutions
- Ability to establish and maintain effective working relationships with associates, customers and patrons
- Comply with attendance rules
- be available to work on a regular basis
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