Host
On-siteMontgomery, Alabama, United States or Montgomery, New York, United States
Job Summary
Greet, converse with, and thank departing guests while escorting them to seats and setting up dining areas based on the floor plan. Manage all call-ins and walk-in inquiries by directing contacts or taking messages, and maintain reservations and seating through the designated system. Ensure dining areas remain tidy, presentable, and safe, performing necessary opening and closing tasks while rotating seating to balance waitstaff workloads. Provide accurate wait time estimates during busy periods and maintain knowledge of the menu, ingredients, preparation methods, and allergens to communicate tableside. Follow all company policies, procedures, and guidelines, including being ready to work at scheduled shift times in uniform.
Required Qualifications
- 1+ years' experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic, team player, and exceptional guest service skills
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
- Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.
- Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
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