Hospitality Operations Associate
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-sitePart TimeEntry LevelEnterprise
Part TimeEntry LevelEnterprise
Job Summary
Respond to all guest requests, problems, complaints, and accidents via reservations, comment cards, letters, and phone calls while ensuring staff compliance with Forbes standards. Maintain professional relationships across departments, implement hotel policies and house rules, and operate Relay and other communication devices efficiently. Focus on understanding both internal and external customers to meet their needs, ensuring work accuracy and thoroughness. Demonstrate personal ownership, apply technical expertise to everyday situations, and foster teamwork to sustain exceptional performance levels.
Required Qualifications
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
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