Hospitality Manager
$55,000–$75,000 year
On-site · Chicago, Illinois, United States
Job Summary
Market segment ownership role in Chicago to manage member experience, property relationships, housekeeping vendors, maintenance, unit quality, and reservations across Landing’s platform and OTA channels (Airbnb, Booking.com). Own onboarding, launch of new properties within the market segment, and report market performance to the Hub Manager. Requires experience in hotel/short-term rental operations, ability to operate with autonomy, excellent organizational skills, and ability to triage competing priorities while maintaining guest experience across direct and OTA reservations, tickets, inquiries, and escalations.
Required Qualifications
- Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality
- Experience running a market, property, or operation with real autonomy
- Strong organizational and follow-through skills
- Ability to triage under pressure
- Comfort with ambiguity
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