Hospitality Manager - Fort Worth
$60,000–$70,000 year
On-siteFort Worth, Texas, United States
Job Summary
Oversee daily operations for assigned hospitality locations, ensuring exceptional guest experiences and financial performance while leading team development. Recruit, train, and coach associates to meet staffing needs, conduct performance reviews, and maintain strong client partnerships as the primary point of contact. Manage operational details including revenue collection, safety compliance, and facility upkeep, while responding promptly to guest escalations and supporting special event programs. May be required to answer communications outside business hours and perform physical tasks such as driving, lifting up to 100 pounds, and standing for entire shifts. This role upholds Premium Parking's service philosophy of People Deserve Great Places across Fort Worth locations.
Required Qualifications
- College Degree and/or previous relevant experience
- Valid Driver's License
- Must be able to drive and operate a standard and automatic transmission vehicle comfortably
- Must have good communication skills
- Must maintain professional appearance
- Must be able to answer phone calls/emails/texts outside of regular business hours
- Must be able to bend, sit and stand repeatedly
- Must be able to pull and push, as in opening and closing car doors, consistently for entire shift
- Must be able to bend and twist as in getting in and out of a vehicle
- Must be able to lift up to 50 pounds
- Must be able to push up to 100 pounds on a luggage cart
- Must be able to stand, walk and/or jog for an entire shift
- Depth perception: the ability to identify which of several objects is closer or farther away
- Exposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity
- Must pass comprehensive background check including drug screening and verification of educational credentials and employment history
Desired Qualifications
- 3 years of licensed driving experience
- Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint
- Previous management experience in the parking, hospitality or service industry
- Proactive contributor with a track record of identifying priorities, solving problems, and executing effectively
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