Hospitality Manager
$150,000–$200,000 year
On-siteAtlanta, Georgia, United States
Job Summary
Lead daily operations of the front-of-house team, overseeing hiring, training, and performance coaching to uphold Cosm's Pillars of Service. Manage weekly scheduling, handle fan inquiries and complaints, and coordinate day-of-event transitions across multiple departments. Develop operational strategies to enhance the Fan experience, identify incremental revenue opportunities, and facilitate inventory needs with Purchasing. Address performance issues immediately while utilizing the Recognition Program to reward team members. Work weekends and late evenings to deliver a best-in-class Shared Reality Fan Experience, adapting to daily changes in a fast-paced environment.
Required Qualifications
- Ability to work weekends and late evenings with high energy and a positive attitude
- Passionate about customer service and leadership
- Ability to work weekends and late evenings
- Ability to stand and walk for long periods, including maneuvering up and down stairs
- At least 18 years of age at the time of employment
- 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues
- Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required
Desired Qualifications
- Bachelor's degree in Business or Hospitality preferred, but not required
- 3+ years of experience in a management or leadership position preferred
- Strong experience in bar and/or restaurant management preferred
- Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience
- Excellent communication and leadership skills
- Ability to work seamlessly with peers and senior leaders across all business functions
- Experience thriving in a fast-paced environment; must be able to adapt to daily changes
- Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively
- Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.