Hospitality Manager
$68,000–$75,000 year
On-siteDetroit, Michigan, United States
Job Summary
Oversee front-of-house teams and daily operations to uphold Cosm's Pillars of Service and deliver a best-in-class Fan experience. Interview, train, and develop Venue staff while addressing performance issues immediately and rewarding exceptional results. Manage weekly scheduling, coordinate day-of-event transitions across departments, and handle Fan inquiries to maintain high standards. Implement operational strategies to enhance service quality and identify incremental revenue opportunities. Partner with Purchasing for inventory needs and utilize the Recognition Program to foster positive team behavior. Work weekends and late evenings to support business needs and special events.
Required Qualifications
- Ability to work weekends and late evenings with high energy and a positive attitude
- Bachelor's degree in Business or Hospitality
- 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues
- 3+ years of experience in a management or leadership position
- Strong experience in bar and/or restaurant management
- Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience
- Excellent communication and leadership skills
- Ability to work seamlessly with peers and senior leaders across all business functions
- Experience thriving in a fast-paced environment; must be able to adapt to daily changes
- Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively
- Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required
- Ability to stand and walk for long periods, including maneuvering up and down stairs
- All applicants must be at least 18 years of age at the time of employment
Desired Qualifications
- Bachelor's degree in Business or Hospitality preferred, but not required
- 3+ years of experience in a management or leadership position preferred
- Strong experience in bar and/or restaurant management preferred
- Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred
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