Hospitality Manager
On-siteHickory, North Carolina, United States
Job Summary
Oversee key resident-facing areas including reception, dining services, and housekeeping while managing daily operations with the Executive Director. Serve as the on-site executive, acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public. Provide leadership for concierge, housekeeping, and dining staff, ensuring proper training, maintaining high morale, and solving problems as they arise. Assist with various housekeeping and waitstaff duties, manage front desk operations, and answer phones as needed. Actively participate in on-site sales activities, including tours for prospective residents and special events. Ensure compliance with local health department regulations, Cogir Senior Living standards, and all applicable licenses. Maintain buildings, grounds, and property through regular inspections and preventative maintenance programs. Work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
Required Qualifications
- A High School Diploma or equivalent
- At least 2-3 years of experience in retirement housing or hospitality settings
- Food Handler Card/Serve Safe (or ability to obtain)
- Proficiency with computer systems, particularly Excel, Word, and Outlook
- A valid driver's license
- Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed
Desired Qualifications
- An associate or bachelor's degree in hospitality, business, or a related field
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