Hospitality Lead
On-siteWeston, Florida, United States
Job Summary
Direct the Hospitality Team to delight members and guests through warm interactions, clear communication, and consistent service delivery. Manage front desk operations by handling check-ins, resolving issues, assisting with registration and payments, and maintaining area cleanliness. Coordinate with housekeeping and maintenance to address facility problems and oversee inventory, bookkeeping, and clerical duties. Train associates on procedures and hold them accountable for defined behaviors while fostering a supportive team environment. Requires flexible scheduling including evenings, weekends, and holidays, with at least two years of supervisory experience in a health club.
Required Qualifications
- Availability to work a flexible schedule (including evenings, weekends, and some holidays)
- At least 2 years of supervisory experience in a health club or hospitality environment
- Proven ability to hire, train and lead productive service-minded associates
- Working knowledge of customer services standards
- Excellent communication skills
Desired Qualifications
- Great personality that naturally connect with a wide variety of people
- Keen memory and delightful sense of humor
- Quickly make calculations when handling money
- Highly organized and efficient
- You are a master of inspiring a sense of community and providing personal attention
- You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
- You consistently strive to create a lasting first impression
- You thrive in creating memorable moments for members and guests
- You are a relationship builder
- You are strong at developing partnerships among your team and bringing people together
- You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
- You are a leader
- You can motivate employees to exhibit our values every day
- Demonstrate sound judgment, professionalism and optimism while directing the work of associates
- Assist with front desk training and holding associates accountable for carrying out defined procedures and behaviors
- Help members with program registration, payment processing, and scheduling services
- Handle check-ins, addressing questions and resolving issues appropriately
- Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
- Contact housekeeping and maintenance departments when a problem is reported
- Answer queries regarding club services and facilities
- Implement processes and procedures to ensure consistent delivery of service
- Perform basic bookkeeping, cashiering, filing, and clerical duties
- Assist with inventory of product and supplies
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.