Hospitality Assistant
$26,227–$26,227 year
On-siteCambridge, England, United Kingdom
Job Summary
Provide outstanding customer service to guests, ensuring their needs are met with warmth and efficiency. Assist with reception duties, including welcoming guests, managing enquiries, and providing information about facilities and services. Support the team in maintaining clean, organised, and welcoming communal areas while handling guest requests and concerns with empathy and professionalism. Collaborate with colleagues across departments to ensure seamless operations and positive guest experiences. Perform administrative tasks such as data entry, scheduling, and record-keeping with meticulous attention to detail. Respond flexibly to changing priorities and guest requirements throughout your shift while maintaining compliance with health, safety, and organisational policies. Join BaxterStorey, a trailblazer in the hospitality industry, to create lasting impressions and build a career in a culture that values inclusivity and continuous learning.
Required Qualifications
- Minimum 1 year's experience in a hospitality or customer-facing role
- Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and colleagues
- Strong commitment to delivering exceptional customer service
- Proven Ability to work effectively under pressure whilst maintaining composure
- Demonstrated team player mentality with a collaborative approach to problem-solving
- Reliability, punctuality, and a professional attitude
- Organisational skills with the ability to manage multiple tasks efficiently
- Flexibility and adaptability to changing circumstances and guest needs
Desired Qualifications
- Experience in a hotel, restaurant, or leisure establishment
- Knowledge of hospitality management systems or booking software
- Multilingual abilities
- Relevant hospitality qualifications or certifications
- Experience in guest relations or front-of-house operations
- Proactive approach to personal development and career progression within hospitality
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