Hospital Operator-SWH Swedish Hospital Chicago

Hospital Operator serving as the primary point of contact for all incoming calls to SWH Swedish Hospital Chicago. Responsibilities include professionally answering calls, routing to appropriate departments, providing information about visiting hours and services, accurately recording and relaying messages, responding to emergencies and code calls, maintaining detailed records of calls and communications, assisting distressed callers with empathy, using hospital communication systems (telephone, paging, intercom), and ensuring compliance with patient privacy regulations (HIPAA). Qualifications emphasize a preferred Bachelor’s degree and at least 1 year of relevant experience in a healthcare or hospital setting.