Hospital Liaison
On-site · Grosse Pointe, Michigan, United States
Job Summary
Hospital Liaison responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within designated facilities. Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria. Assists with in-hospital set-ups for home-going oxygen and other home-going modalities. Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff. Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility. Markets our services to the Case Managers and other potential referral sources within the designated facility. Maintains open communications with all referral sources and documents with whom and with what frequency. Other duties as assigned.
Required Qualifications
- Education: Graduate of an accredited high school or GED equivalent
- One year (minimum) of progressively responsible medical customer service experience
- Knowledge and understanding of intake implications of industry change
- Excellent skill sets in communication and customer relations
- Detail oriented with excellent interpersonal and organizational skills (a TEAM player)
- Must be able to perform extensive driving as required for the position
- Must possess a valid driver’s license
- Must be able to lift and carry up to 50 pounds
- Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday
- Must be able to safely operate equipment and follow all safety protocols.
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