Hospital Concierge & Security
On-site · Geelong, Victoria, Australia
Job Summary
Front-of-house Hospital Concierge & Security role in Geelong, Australia. Responsibilities include greeting patients and visitors, ensuring a welcoming environment, maintaining security for patients and staff, assisting front reception during aggressive incidents, responding to emergency codes, guiding arrivals/departures, monitoring access to ensure safety, and assisting patients with luggage and mobility on arrival/departure. Requires prior concierge or customer service experience, proven de-escalation skills, and strong communication and organizational abilities. The position emphasizes delivering exceptional customer service and patient care aligned with the hospital’s mission and values.
Required Qualifications
- previous concierge or customer service experience
- ability to de-escalate challenging behaviours
- excellent interpersonal and communication skills
- strong organisational and time management skills
- commitment to patient care and hospital mission
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