Hospital Communications Operator PRN/CPT LHDCMC

Job Summary

Required Qualifications

• •High School Diploma or equivalent
• •Ability to rotate the day/evening and overnight shifts as scheduled
• •Weekends and holidays are required
• •Ability to work independently and organize work priorities
• •Ability to work in close quarters for long periods
• •Routinely lifts objects less than 20 pounds
• •No exposure to blood-borne pathogens
• •Excellent verbal and written communication skills
• •Familiarity with keyboard and computer
• •Must type 35 wpm
• •Good judgement and decision-making skills
• •Team player
• •Ability to answer all calls within three rings
• •Prioritizes calls, takes messages or page as appropriate
• •Relays calls by making telephone connections
• •Records information
• •Transmits information to clients and staff as needed
• •Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate
• •Utilizes the mass communication system to send out text blasts and alerts
• •Answers the code phones, sending out overhead alerts/text blasts for codes
• •Notifies the fire department or other municipality as directed
• •Utilizes Epic (or other databases) to appropriately access patient information
• •Provides routine and accurate information to the public in a helpful manner
• •Receives and processes requests for Ethic Consults
• •Posts on call schedules to the answering service accounts
• •Staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy

Desired Qualifications

• •Previous Infinity System or Call Manager knowledge/experience
• •Experience as a customer service representative