Honda Service Advisor
On-siteMarietta, Georgia, United States
Job Summary
Greet service department customers promptly and courteously, listen to their needs, and clearly translate repair requirements to techs. Provide accurate repair and maintenance estimates, then review and explain all associated costs. Upsell additional services using low-pressure, high-integrity methods while selling and managing extended warranties. Inspect repair quality, follow up on each job, and notify customers when vehicles are ready for pickup. Handle minor customer concerns and complaints, keeping the Service Manager informed of all issues. Maintain Customer Satisfaction Index scores in accordance with dealership standards.
Required Qualifications
- Must be able to greet guests
- Must be able to schedule appointments
- Must be able to act as a liaison between customers and service techs
- Must be able to make customers feel welcome
- Must be able to make customers feel confident that their needs are being met
- Must have people skills
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