Homeowner Account Manager - #35093
Remote · Philippines
Job Summary
Own and manage the full homeowner relationship as the primary point of contact, ensuring proactive communication, end-to-end tracking of all commitments, and coordination with internal teams to drive timely resolution. De-escalate tense moments with honesty and accuracy, produce weekly performance reports that homeowners value, and build relationships that foster referrals and renewals. Drive cross-functional collaboration to deliver on commitments, maintain property performance insights, and ensure every commitment is tracked, executed, and closed through clear ownership and accountability.
Required Qualifications
- Bachelor’s Degree in any field
- 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience
- Track record of owning client relationships
- Excellent verbal and written English communication skills
- Strong empathy and ability to handle difficult conversations with calm and professionalism
- Proven ability to take ownership and drive issues to resolution across multiple stakeholders
- High attention to detail with a strong focus on accuracy and follow-through
- Strong references demonstrating accountability, communication, and client relationship management
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.