Homecare Operations Coordinator

Coordinate and schedule Home Health Aides based on patient needs, caregiver availability, location, language, and qualifications. Monitor daily schedules to resolve callouts, staffing shortages, and last-minute coverage needs, while utilizing HHAeXchange to manage schedules and verify Electronic Visit Verification. Investigate missed or late visits to ensure continuity of care and maintain accurate scheduling records and service documentation. Serve as a liaison between patients, caregivers, nurses, and administrative staff, escalating clinical concerns as required. Ensure all scheduling activities comply with agency policies and payer guidelines. This role supports a leading homecare provider in a fast-paced environment, focusing on consistent, uninterrupted patient services. Bilingual candidates in Spanish, Russian, Creole, or other NYC languages are preferred.