Homebuyer Concierge
$30,000–$30,000 year
On-siteHouston, Texas, United States
Job Summary
Act as the primary liaison between homebuyers and internal partners, managing closing schedules, generating post-agreement addenda, and maintaining 100% data accuracy in the CRM. Conduct regular check-ins to resolve complex issues like appraisal challenges and loan denials while guiding buyers through the Lennar App. Coordinate with construction, mortgage, and title teams to mitigate closing delays during weekly backlog meetings. Maintain clear expectations regarding the mortgage, title, and construction journey to ensure a seamless experience from Purchase Agreement through Closing. Requires a valid Real Estate License, flexibility to work varying hours including site visits, and proficiency in Microsoft Office and AI-augmented tools.
Required Qualifications
- High School diploma or GED
- Valid Real Estate License where such licensing is a regulatory requirement
- Ability to operate a motor vehicle
- Ability to read plans
- Ability to climb stairs and ladders
- Ability to bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds
- Ability to operate construction equipment (occasional)
- Finger dexterity to operate a computer keyboard and calculator
- Ability to work more than eight hours per day in the confined quarters of a construction trailer
- Ability to work varying hours, including occasional attendance on site with homeowners or off-site events
- Ability to communicate effectively and navigate real estate and residential construction processes
- Ability to assess issues, identify solutions, and manage multiple priorities
- Proficiency in Microsoft Word, Excel, and CRM platforms
- Proficiency in using digital communication tools and AI-augmented software (including automated transcription and summarization) to streamline documentation and manage the customer journey
- Resourcefulness, patience, clarity and tact when dealing with external contacts
Desired Qualifications
- Bachelor's degree
- At least one year of experience supporting a real estate sales team
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