Homebuyer Concierge
$38,168–$66,560 year
On-siteSchaumburg, Illinois, United States or Oswego, Illinois, United States
Job Summary
Conduct proactive, customer-first engagement as the primary liaison for homebuyers from Purchase Agreement through Closing. Manage closing and walkthrough schedules while educating buyers on mortgage, title, and construction expectations to ensure seamless experiences. Maintain 100% data integrity in CRM software, generate post-agreement addenda, and guide clients through the Lennar App. Coordinate internally with Construction, Mortgage, and Title teams, and independently resolve complex issues such as appraisal challenges and loan denials. Participate in weekly backlog meetings to audit home statuses and mitigate potential closing delays. Requires a high school diploma or GED, one year of real estate support experience, and a valid Real Estate License where applicable.
Required Qualifications
- High School diploma or GED
- Valid Real Estate License where such licensing is a regulatory requirement
- Ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less
- Finger dexterity to operate computer keyboard, calculator, and telephone equipment
- Ability to operate a motor vehicle
Desired Qualifications
- Bachelor's degree
- At least one year of experience supporting a real estate sales team
- Proven ability to deliver high-quality customer service in a fast-paced, high-volume environment
- Flexibility to work varying hours, including occasional attendance on site with homeowners or off-site events
- Strong organizational and time-management skills
- Ability to communicate effectively and navigate real estate and residential construction processes
- Ability to assess issues, identify solutions, and manage multiple priorities
- Proficiency in Microsoft Word, Excel, and CRM platforms
- Proficiency in using digital communication tools and AI-augmented software (including automated transcription and summarization) to streamline documentation and manage the customer journey
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