Home Medical Equipment Representative

Home Medical Equipment Coordinator responsible for intake, coordination, and timely implementation of HME orders; liaises with referral sources, providers, patients, and internal service lines; verifies medical necessity, ensures accurate documentation, and maintains clear communication throughout the order process. Manages patient orders from start to finish, reviews referrals, coordinates deliveries, provides patient education, and conducts one-on-one equipment set-ups or fittings. In Field/Delivery roles, delivers HME products to customers. Performs order processing, triage communications, coordinates EMR data entry and insurance/self-pay verification, supports discharges and transitions of care, ensures equipment is aligned with physician orders, and maintains compliance with Medicare/Medicaid and privacy regulations. Requires strong customer service, problem solving, and cross-department collaboration to ensure timely and accurate delivery of equipment.