Home Lending Mortgage Processor II
On-site · Tempe, Arizona, United States
Job Summary
Mortgage Processor II responsible for guiding customers through the loan process from conditional approval to final underwriting for government (FHA/VA), conventional, and purchase loans. Responsibilities include contacting customers after conditional approval and during follow-ups, explaining conditional approval structures, requesting and tracking outstanding conditions or documentation, and discussing next steps. Own the customer experience for Chase-to-Chase refinances and outside lender refinances; educate and nurture customers with proactive outreach, updates, and follow-ups; collaborate with Sales, Underwriting, Support, and Operations to ensure a seamless experience; manage counteroffer and pricing alternatives; perform support functions (VVOE, WVOE, payoff processing, HOI, Flood, title review, credit supplements) to move loans forward; ensure 100% of contract closing dates; adherence to NMLS and SAFE Act requirements and Truth in Lending Act/Dodd-Frank regulations.
Required Qualifications
- 1-3 years of mortgage experience required with FHA/VA experience
- 3 years of experience in relevant Customer Service environment
- This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators; NMLS registration and SAFE Act compliance required
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