Home Health Portal Management Coordinator
$54,080–$58,240 year
On-siteSan Diego, California, United States
Job Summary
Engage in outbound case manager communication through the electronic portal to capture referral opportunities and facilitate official referrals with Mission. Perform administrative tasks including physician verification, insurance verification, assignment of referrals, coordination with field marketers, and record keeping on account intricacies. Provide the highest level of customer service to internal and external customers while building relationships with referral sources and Account Managers to improve conversion-to-admission rates and response timeliness. Work seamlessly with team members to ensure company goals are met. Requires proficiency in MS Office Suite, healthcare experience preferred, and ability to work Mon-Fri 8am-5pm in San Diego.
Required Qualifications
- High School Diploma or GED
- Bachelor's degree preferred
Desired Qualifications
- Previous healthcare experience preferred
- Ability to read and understand medical documents and terminology
- Ability to remain positive and resilient while working under pressure and against deadlines
- Excellent verbal and written communication skills
- Organizational skills
- Problem-solving skills
- Proficiency in MS Office Suite
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