Home Health Care Patient Coordinator
On-siteSouthfield, Michigan, United States
Job Summary
Serve as the primary point of contact for patients, families, and caregivers, addressing inquiries with empathy. Conduct initial patient intake to gather medical information and determine care plans. Coordinate and schedule appointments with nurses and therapists while maintaining accurate records in the EHR system. Process paperwork including referrals and insurance documentation, and monitor patient progress to escalate changes to clinical staff. Assist with discharge planning and resolve scheduling conflicts promptly. Educate families on services and insurance coverage while adhering to HIPAA regulations. Join team meetings to contribute to continuous quality improvement initiatives.
Required Qualifications
- High School Diploma or GED
- Associate's or Bachelor's degree in healthcare administration, nursing, or a related field
- Minimum of 2 years of experience in a healthcare coordination, patient services, or administrative role
- experience in home health care
- Strong understanding of medical terminology
- Strong understanding of healthcare operations
- Proficiency in electronic health record (EHR) systems
- Exceptional communication (written and verbal)
- interpersonal skills
- customer service skills
- Excellent organizational skills
- strong attention to detail
- ability to multi-task
- Ability to work independently
- Ability to work as part of a team
- ability to work in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Compassionate and patient-centered approach
- Adherence to HIPAA regulations
- ability to maintain patient confidentiality
Desired Qualifications
- Associate's or Bachelor's degree in healthcare administration, nursing, or a related field preferred
- Minimum of 2 years of experience in a healthcare coordination, patient services, or administrative role, preferably in home health care
- Knowledge of insurance verification and authorization processes
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