Home Furnishings Consultant Trainee
$46,000–$120,000 year
On-siteWestminster, Colorado, United States
Job Summary
Guide customers through the showroom to select home furnishings and accessories, answering questions about styles, fabrics, and trends while maintaining a customer-first mindset. Educate clients on products, policies, and events by asking open-ended questions to assess needs and make relevant suggestions. Walk the sales floor to ensure every customer receives assistance and coordinate with multiple departments to improve processes and exceed service expectations. Maintain the showroom environment by performing daily cleaning, vacuuming, and tagging while adhering to asset protection policies and safety procedures. Work all shifts including weekends, evenings, and holidays, utilizing computer systems like STORIS to facilitate the customer experience.
Required Qualifications
- Willingness to learn about the industry, the products, and the customers
- Maintain a professional appearance and follow the dress guidelines
- Attend daily meetings and required training
- Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays
- Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants
- Adhere to the AFW asset protection policies in helping to identify and prevent fraud
- Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge
- Demonstrate a customer-first mindset and be accessible to ensure every customer has a great shopping experience
- Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions
- Educate customers on our products, policies, and events
- Commitment to AFW's safety policies and procedures
- Capable of walking the show floor to ensure customers are being assisted
- Speak knowledgeably and confidently to customers about styles, fit, fabrics, price, and trends in home furnishings
- Experienced in meeting high customer expectations
- Have a Do It Right the First-Time mentality
- Detail oriented with strong follow up and follow through skills
- Possess excellent time management abilities
- Strong interpersonal and communication skills
- Understand website navigation and point of sales systems to proactively leverage technology to facilitate the overall customer experience
- Ability to analyze and assist in multiple selling scenarios
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to problem solve and find viable customer solutions; acquires a strong knowledge base for all products we offer
- Customer focused with good verbal and written communication skills
- Ability to work in one-on-one and team environments
- Follows policies and procedures; supports AFW's goals and values
- Exhibits sound and accurate judgment; supports and explains reasoning of company policies includes appropriate people in decision-making process
- Understands the selling process; ability to guide customers through processes and execute viable solutions
- Attention to detail is a critical part of the overall process requiring high accuracy
- Prioritizes and plans work activities; uses time efficiently
- Observes and follows safety and security procedures and initiatives
- Is consistently at work and on time
- Must also have full availability for scheduling including evenings and weekends
- Ability to navigate multiple computer systems, type 35+ wpm, and develop proficiency with STORIS
- Ability to regularly use computers for ordering, communication, documentation, and scheduling
- Must have full availability for scheduling including evenings and weekends
- A pre-employment drug screen and pre-employment background check must be passed upon job offer
Desired Qualifications
- Certifications and licenses related to business are preferred
- Experience in retail or a sales-focused environment is preferred
- High School Diploma preferred
- Two year Business or Design degree preferred
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