Home Delivery Agent
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$27,248,000–$35,880,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage inbound and outbound customer interactions by actively listening to needs, providing personalized solutions, and striving for first-call resolution. Use internal systems to manage accounts, process claims accurately, and follow established scripts and policies to ensure consistency. Escalate complex issues to the appropriate team when necessary while maintaining confidentiality and handling personal information responsibly. Participate in training to stay current on system updates and leverage knowledge bases to respond to inquiries confidently.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in English (spoken and written)
- Typing speed of at least 20 words per minute
- Proficient in data entry and basic computer use
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Comfortable navigating Windows PC applications and learning new systems
- Reliable high-speed wired internet connection (minimum 20Mbps download)
- Strong communication and organizational skills
- Dependable with excellent attendance and punctuality
- Skilled in troubleshooting and resolving customer concerns
- Customer-focused with empathy, patience, and responsiveness
- Able to multitask, stay focused, and manage time independently
- Team-oriented with a strong commitment to customer satisfaction
- Thrives in a dynamic, fast-paced environment
- Excellent interpersonal skills and the ability to build rapport with customers and colleagues
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be willing to submit to drug screening.
- Subject to security investigation with a fingerprint.
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