Home Care Supervisor

Job Summary

Required Qualifications

• High School Diploma or GED required
• BA/BS degree or equivalent combination of education (BA/BS preferred)
• Minimum of two (2) years of professional clerical experience in an office setting
• Minimum of three (3) years of professional managerial experience in a related field
• One (1) year experience in Health Care environment preferred
• Proficiency in Windows OS, MS Word, MS Excel, MS Outlook, MS Internet Explorer or equivalent software; MS Publisher and MS PowerPoint as needed
• Superior verbal and written communication skills
• Recruitment/interview of direct Caregivers
• Orientation and training for direct Caregivers
• Develop schedules matching Caregivers’ availability with client needs
• Completes weekly census of home care hours
• Reviews client invoices
• Listens, resolves, update and documents all client and Caregivers’ concerns, changes or needs
• Participates in on-call responsibilities
• Confirm schedules with client, Caregivers and community
• Reviews and calculates billing charges for clients
• Respond to Resident/Client needs and requests promptly, appropriately, and with respect at all times
• Proper and effective usage of time, resources, supplies and budget
• Act as liaison between clients, Caregivers and CCRC and Home Office staff
• Manage initial inquiry telephone calls
• Manage client assessments
• Oversee Quality Assurance visits with clients
• Report issues of security, health and/or safety to appropriate supervisor as soon as practicable
• Ensure resident rights are preserved
• Foster appropriate communication and relations between Resident, Family, Client, Guest, and Staff
• Monitor and ensure Caregiver compliance with RCFE trainings and required certification
• Complete appropriate Incident reports for Risk Management e.g. Resident Falls
• Follow established policies and procedures
• Understand and comply with all regulatory standards set forth by governing entities
• Assure timely completion of all required reports and forms
• Maintain Resident/Family/Client confidentiality and privacy in accordance with HIPAA regulations, Human Good’s Commitment to Quality, and Employee Standards of Conduct
• Lead staff to achieve community, function and company performance goals.
• Ensure quality recruiting, hiring, development and retention practices consistent with company procedures and standards.
• Assign, review, plan and coordinate the work of other team members.
• Recommend and approve the discipline, dismissal, transfer or promotion of team members.
• Assess the work of team members and write performance appraisals.
• Administer pay, rewards and recognition within company guidelines that support individual and team performance toward achieving goals.
• Analyze problems that arise in the areas under supervision and implement solutions.
• Effectively communicate in all written and verbal forms of communication.
• Create an environment for staff that honors, respects and values their opinions and suggestions; demonstrate fair treatment and ethical business practices; support staff development and reward achievement.