Home Care Staffing Scheduling Coordinator
$40,000–$44,500 year
RemotePhilippines
Job Summary
Fill open caregiver shifts based on client needs, availability, and service requirements while managing same-day call-offs and urgent schedule changes. Coordinate with care managers regarding client needs, staffing priorities, and service continuity, then communicate directly with caregivers, clients, seniors, and family members regarding scheduling concerns. Use scheduling systems such as WellSky to support caregiver-to-client matching and maintain accurate schedule records and handoffs between shifts. Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts to ensure smooth shift transitions and service quality. Work nights and weekends as part of a full-time schedule from home.
Required Qualifications
- 3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role
- Strong verbal and written English communication skills
- Ability to manage multiple moving parts in a fast-paced, service-driven environment
- Strong judgment and decision-making under pressure
- Ability to communicate professionally with clients, family members, and internal team members
- Comfortable handling urgent staffing issues, call-offs, and last-minute changes
- Strong organizational skills and attention to detail
- Able to work weekends as part of a full-time schedule
Desired Qualifications
- Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch
- Experience in logistics dispatch or similar real-time coordination roles
- Experience using WellSky or comparable scheduling / workforce systems
- Background in a proactive service environment rather than a purely scripted call center role
- Bachelor's degree preferred but not required
- Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education
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