Home Care Service Coordinator (Scheduling - Bilingual)

Create work schedules by entering data into the system and manage changes due to client requests, illness, or leaves of absence. Provide alternate coverage to ensure client care plans are followed and services remain uninterrupted. Contact care providers and clients to deliver service updates, conduct monthly wellness calls, and perform home visits as required. Supervise direct service employees by setting expectations for attendance, performance, and conduct while holding them accountable to company policies. Handle escalated client complaints and theft claims with thorough follow-through. Maintain a professional branch environment, ensure strict confidentiality regarding sensitive information, and adhere to all MCO, Medicare, Medicaid, and HIPAA regulations.