Home Care Operations Coordinator
HybridMexico City, Mexico City, Mexico
Job Summary
Manage the team's task board throughput, controlling WIP and organizing backlog status. Supervise field nurses and their home visits through operational dashboards rather than daily field presence. Build and maintain internal tools, including Google Sheets dashboards, automations, scripts, and data integrations. Handle administrative and procurement tasks to ensure compliance across multiple fields. Document processes and protocols to establish institutional memory. Coordinate with other departments to move initiatives forward and negotiate with suppliers to fill gaps. Identify operational bottlenecks and resolve them proactively before they escalate. Deliver reliable, high-quality systems that are actively used by the team.
Required Qualifications
- 3–6 years of experience in operations, logistics, dispatching, or field team coordination
- Proven Google Sheets / Excel skills: complex formulas, operational dashboards
- Experience building automations (Apps Script, Zapier, or equivalent)
- Strong written communication — clear, direct, and structured
- Degree in any field (Administration, Industrial Engineering, Logistics, Systems, or similar preferred)
- Strong organizational discipline: tracks everything, misses nothing, keeps systems clean
- Spanish and English full proficiency
- Have advanced Google Sheets / Excel — formulas, operational dashboards. Non-negotiable
- Take full ownership of problems and figure out how to solve them without being told how
- Have built things that generate real value: tools, systems, or workflows that others rely on and actually use
- Are genuinely comfortable moving from an administrative errand to optimizing a spreadsheet on the same day
- Thrive in ambiguity — you enjoy building structure where there is none
- Care about getting the data right because you understand that operational quality and data quality are the same thing
- Are a do-er by nature
- You're comfortable with change
- Occasinoal field presence expected as part of understanding operations
Desired Qualifications
- Degree in any field (Administration, Industrial Engineering, Logistics, Systems, or similar preferred)
- Appscript / Visual Basic knowledge or other automation tools (Zapier or equivalent)
- Use Claude AI and other generative AI tools to accelerate problem-solving and tool-building
- Background in last-mile delivery, field workforce operations healthcare operations and/or home services
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